D:No. 7-133/123, Sriharinagar, Hyderabad – 500 018.
  • +91 90308 03388
  • Mon-Sun-24/7

Terms of Use

Terms of Use

Ameya Life is a unit of Well Care Life LLP, Hyderabad, A.P.,India offers and plans to offer a variety of online products and services including internet/telephone/ email based and webcam-enabled consultations with medical professionals along with a supporting Consumer service – collectively referred to as the 'Service'. By using the Service in any form, you, the ‘Consumer’ are agreeing to comply with applicable laws, governed and interpreted by the state of Andhrapradesh, India and the following terms and conditions:

Using the Ameya Life website

The Ameya Life ™ Services are not for use in medical emergencies or situations requiring prompt medical attention. IN EVENT OF A MEDICAL EMERGENCY OR A CRITICAL HEALTH SITUATION, PLEASE CALL or DIAL YOUR EMERGENCY MEDICAL SERVICE PROVIDER, IMMEDIATELY.
Ameya Life ™ requires that its agreements be made with persons who are legally qualified to enter into a contract. Thus, as an Ameya Life ™ Consumer, you must be over eighteen (18) years of age. In the case of minor Consumers (under eighteen (18) years), a parent or guardian must accept this Agreement and guide all consultations under the services offered. The parent or guardian assumes full responsibility for ensuring that the authenticated information is kept secure and that the information submitted is accurate.

Membership Clauses

You represent and warrant that you are at least eighteen years of age and that you possess the legal right and ability to enter into agreements pertaining to Terms of Use, register on the Ameya Life ™ Services under your own name and use the Ameya Life™ Services in accordance with the Terms of Use and abide by the obligations hereunder. You are solely responsible for maintaining the confidentiality of your password and for all activities carried out under your Ameya Life account. You agree to prohibit anyone else from using your password and immediately notify Ameya Life ™ of any unauthorized use of your password or other security concerns you may be aware of

Right to Modify Terms of Service

Ameya Life ™ reserves the right to modify the Terms of Service periodically, for any reason, and without notice. Please review this Agreement often so that you are apprised of any changes made to this page. The Consumer agrees that, during the period of this Agreement, we may revise the Terms and Conditions, and change the services provided under this Agreement. Any such revision or change will be binding and effective immediately on release of the revised Agreement or change to the Service(s) on our website. Unless we expressly notify otherwise, these terms incorporate and supersede any other terms associated with the Services.
Ameya Life ™ has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions stated herein, without prior notice or warning.

Scope of Services

Ameya Life ™ makes no warranty with regard to the content of any treatment response. You are solely responsible for all information and/or communication shared during a consultation. Ameya Life ™ does not guarantee that a web-based consultation, tele-consultation or video consultation is the appropriate course of treatment for your particular health problem. You agree to contact your primary care physician immediately should your condition change or your symptoms worsen. If you require urgent care, you agree to contact your local emergency services immediately. The Services are offered on an "as is" basis and used by the Consumer solely at his or her own risk. All information provided by the Consumer in connection with the Services shall be used to provide services and features to the Consumer. Ameya Life ™ shall make no effort to validate any information provided by the Consumer for use in Services with respect to content, correctness or usability. Use of Ameya Life™ Services requires basic familiarity with the Internet and World Wide Web. The Consumer is expected to possess the necessary internet-usage skills and knowledge to avail Ameya Life Services.

Right to Operational Functionality

Ameya Life ™ reserves complete and sole discretion with respect to the operation of the Ameya Life ™ Services. Ameya Life ™ may, among other things withdraw, suspend or discontinue any functionality or feature of the MediAngels ™ Services.

Maintaining the Electronic Medical Record

Your Ameya Life ™ Electronic Medical Record is created to store your personal health information online, including health conditions, allergies and medications. Any information provided as part of a web, tele or a video consultation becomes part of your Ameya Life ™ Record. You agree to provide accurate information for your Ameya Life ™ Record, to periodically review such information and to update such information as and when necessary. For additional information regarding use of your Ameya Life ™ Record, please refer to our Privacy Policy. It is your responsibility to validate any third party information in your Ameya Life ™ Health Record. Ameya Life ™ is not responsible for maintaining data arising from use of the Ameya Life ™ Services. Ameya Life ™ reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Ameya Life ™ Service pursuant to its internal record retention and/or destruction policies

Supplementary Communication and its Limitations

Ameya Life ™ may send you newsletters and other information regarding common medical and health-related topics or preventive care messages containing specific medical and health related information, links to other related websites and specific questions related to your Ameya Life ™ Record. Additionally, AmeyaLife ™ makes available self-care informational services that provide general, medical and health information. These communications and resources are not comprehensive medical text and do not include complete potential information pertaining to the subject matter. These communications and resources are solely meant for general, educational and informational purposes and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment or construed, directly or indirectly as the practice of medicine or dispensing of medical services by Ameya Life ™. Such information is not a substitute for consulting an appropriate healthcare professional for medical treatment. The information contained in these communications and resources is compiled from a variety of sources and may or may not be authored by Ameya Life™. Ameya Life ™ makes no warranty with respect to the content of these materials or the information contained therein.

Record of Consumer Information

As part of the signing up process, you are required to provide us with certain information. Additionally, it is the Consumer’s responsibility to update Ameya Life™, as promptly as possible with any changes in the information so that all records are current, complete and accurate. At any given time, you may be notified that time-sensitive information such as medical information, diagnosis, lab results, etc may need to be reviewed. Such a notification of urgent information review will be sent to the e-mail address provided by you in the records. Please keep this in mind when determining which e-mail address you offer as a contact point. You are obliged to furnish the following information: • Changes in e-mail address • Change of address • Change of phone number etc.

Etiquette and Privacy

The network resources of Ameya Life™ may not be used to impersonate another person or misrepresent authorization to act on behalf of others or Ameya Life™. All messages transmitted via Ameya Life™ should correctly identify the sender. The Consumer may not alter the attribution of origin in electronic mail messages or while posting any information. The Consumer shall not attempt to undermine the security or integrity of computing systems or networks of Ameya Life ™, its partners, or those accessed through or with their product, and must not attempt to gain unauthorized access. All Consumer-specific information provided by the cConsumer in connection with Services shall be governed by the Ameya Life ™ Privacy Policy, which can be studied in detail at www.ameyalife.com/privacyAs part of these Terms and Conditions, the Consumer understands, has read and accepts all Terms and Conditions contained within the Ameya Life ™ Privacy Policy .Ameya Life ™ reserves the right to terminate any account that does not include a valid email address on file. This email address must be stored in the profile for the Consumer’s account on the Ameya Life ™ system

Use of services

As Consumer, you agree that your use of our Services is solely at your own risk. You agree that such service(s) is/are provided on an "as is" and "as available" basis. Ameya Life ™ expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Ameya Life ™ makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data resulting from delays or any service interruption caused by Ameya Life ™ employees. Ameya Life ™ is not responsible for transmission errors, corruption or compromise of data caused while sharing it through local, internet or telecommunication carriers.

Service Reliability and Warranties

Ameya Life ™ makes no warranties or representations of any kind, express or implied, for the Services. Consumer’s use of Ameya Life ™ Services is at his or her sole risk. Neither Ameya Life ™, its employees, directors, affiliates, agents, third party information providers, merchants licensers or the like, warrant that Ameya Life ™ Services will not be interrupted or error free, nor do they make any warranty as to the results that may be obtained from the use of the services or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Ameya Life ™ Services, unless otherwise expressly stated in this Agreement. Ameya Life ™ also disclaims any warranty of merchantability or fitness for any particular purpose and will not be responsible for any damages that may be suffered by the Consumer, or viewers and Consumers of the Consumer's materials, including loss of data resulting from delays, non-delivery or service interruptions by any cause of errors or omissions of Ameya Life ™. Use of any information obtained by way of Ameya Life ™ is at the Consumer's own risk, and Ameya Life ™ specifically denies any responsibility for the accuracy or quality of information obtained through its services.

Disclaimers

You acknowledge that your use of the Ameya Life™ Services is solely at your own risk, and that you assume full responsibility for all risks associated therewith. All information, products or services contained on or provided through this website are provided "as is", without any warranty of any kind, express or implied, to the fullest extent permissible under applicable law. Ameya Life™ and its shareholders, affiliates, directors, officers, managers, employees or other representatives (collectively, "affiliates") hereby disclaim all representations and warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement and freedom from computer virus strains. Without limiting the foregoing, Ameya Life™ and its affiliates make no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the Ameya Life™ products and services provided hereunder.
Ameya Life™ makes no representations or warranties about: the satisfaction of government regulations requiring disclosure of information on prescription drug products, or any treatment, action or application or preparation of medication based on information offered or provided through the Ameya Life™ Services. Please consult your physician for a formal prescription before using any of the suggested drugs/medications.
Ameya Life ™ will take all necessary precautions to protect itself against failure of our equipment and our software. The Consumer acknowledges and agrees that temporary interruptions in service may occur, and that Ameya Life ™ shall have no liability for any claim, cost, charge, loss or expense arising from or relating to use of the Services. The Consumer acknowledges and agrees that data may be lost or corrupted in connection with use of the Services. Ameya Life ™ may perform regular back-ups of all data stored, but shall have no liability to the Consumer in the event all data is lost or destroyed. The Consumer acknowledges and agrees that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the services.

Protection of Proprietary Information of Ameya Life

You agree that the Services, which include all software and documentation, both electronic and printed media, contain copyrighted material, trade secrets, patent related material and other proprietary intellectual property and are the proprietary property of Well Care Life LLP.They are protected by copyright, trade secret, patent laws and other proprietary rights and laws, and they may only be used or accessed as specifically provided for, in this Agreement.
You agree that you will not store, copy, modify, rent, lease, loan, sell, distribute, transfer, transmit, display, reverse-engineer, reverse-assemble, or otherwise attempt to discover any programming code or any source code used in or with the Services. You may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the Services (which includes its software and documentation), create derivative works based on it or in any manner commercially exploit the Services in whole or in part. You agree that violations by you, any other person or entity, of these copyrights, trade secrets, patents, other intellectual property protections or the terms of this Agreement will be prosecuted to the fullest extent possible under the law in the courts located in Hyderabad,India.The final choice of whether the Consumer is in violation of any of these policies is at the sole discretion of Ameya Life

Grant of Temporary License Use

Only for the duration of being logged into the Consumer's valid Ameya Life ™ account, the Consumer is hereby granted a non-exclusive, non-transferable temporary license, subject to the terms and qualifications of this Agreement. A valid Ameya Life ™ account may only be created and maintained by a Consumer who fully provides valid personal information about the Consumer (himself) in the signup process. To maintain a valid account, the Consumer must regularly update such information to assure its accuracy, and the Consumer must always comply with the terms of this Agreement. The Consumer is not granted a license or any other right to store any of the Services (including any portion of the software or documentation) on any computer or other device, or copy or otherwise use such information to create derivative works.

Comments, Suggestions and Submissions

Ameya Life ™ welcomes comments, suggestions and submissions by its Consumers. Any comments, suggestions and submissions made by the Consumers, including but not limited to messages, notes, feedback, artwork, communications, computer code or creative materials provided to Ameya Life ™ shall become the exclusive property of Ameya Life ™. At the time the comment, suggestion, and/or submission is made it shall act as a full assignment to Ameya Life ™ of all rights whatsoever (copyright, patentability, and intellectual property). Ameya Life ™ shall have the right to use the said comment, suggestion, and/or submission as its own for all legal purposes including but not limited to reproduction, disclosure, publishing, distribution and the like without any compensation to the Consumer.

Indemnification

The Consumer agrees to release, indemnify, and hold Ameya Life ™, its contractors, agents, employees, officers, directors and affiliates harmless from all liabilities, claims and expenses, including attorney's fees, fees of third parties relating to or arising under this Agreement, the Services provided hereunder or your use of the Services, including without limitation, infringement by you or someone else using the service with your computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the Service(s) provided. You also agree to release, indemnify and hold us harmless pursuant to the Terms and Conditions contained in the Acceptable Use Policy. When we are threatened with suit by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a breach of your agreement and may result in deactivation of your service(s) with immediate effect. The Consumer shall defend, indemnify, save and hold Ameya Life ™ including (its agents, its clients, its servants, officers, directors and employees) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees, ("Liabilities") asserted against them, that may arise or result from the Consumer’s violation of any of the Terms and Conditions stated herein. The Consumer shall defend, indemnify and hold harmless Ameya Life ™ including (its agents, its clients, its servants, officers, directors and employees) against any and all Liabilities caused directly or indirectly by the Consumer or any person whom the Consumer allows to access the Services. Under no circumstances, including negligence, shall Ameya Life ™ including ( its agents, its clients, its servants, officers, directors and employees) or anyone else involved in creating, producing or distributing Ameya Life ™ Services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use Ameya Life ™ Services, or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Ameya Life ™ records, programs or services. This paragraph shall apply to all content and functionality of Ameya Life ™ Services. Notwithstanding the above, the Consumer's exclusive remedies for all damages, losses and causes of actions whether in contract, tort, including negligence or otherwise, shall not exceed the aggregate amount which the Consumer paid directly to Ameya Life ™ during the current month. Such limitations shall apply to Ameya Life™ total liability, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation of transmission, communications failure, theft of destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. In no event shall Ameya Life™ nor any of its affiliates be liable for any direct damages in excess of the purchase price for the product. In addition, to the maximum extent permitted by law, in no event shall Ameya Life™ nor any of its affiliates be liable for any special, punitive, indirect, incidental or consequential damages, including but not limited to personal injury, wrongful death, loss of use, loss of profits, interruption of service or loss of data, whether in any action in warranty, contract, tort (including, but not limited to negligence or fundamental breach), or otherwise arising out of or in any way connected with the use of, or the inability to use, this website or any service offered through this website or any material or information contained in, accessed through, or products purchased on this website, even if an authorized representative of Ameya Life™ is advised of the likelihood or possibility of the same. To the extent certain jursidictions restrict any of the above limitations of liability, such limitations shall not apply in such jurisdictions to the extent of such restrictions.

Third Party Protection

The indemnification and disclaimers provisions set forth above are for the benefit of Ameya Life ™ and its affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you, the Consumer on its own behalf.

Service term

The Terms of Use shall commence upon the date you complete the registration process with Ameya Life ™. Either you or Ameya Life ™ may terminate this Terms of Use and your right to use the Ameya Life ™ Services at any time, with or without cause. This Terms of Use and the licenses granted hereunder shall be terminated without notice in the event you (or any authorized person using your account) fail to comply with the Terms and Conditions of this Terms of Use or the rules for use of the Ameya Life ™ service promulgated by Ameya Life ™ from time to time. Upon any termination, you will destroy all copies of Ameya Life ™ materials in your possession and cease any access to or use of the Ameya Life ™ Services. In the event the Consumer enters into an annual contract, the Consumer agrees to a twelve (12) month contract agreement with Ameya Life

Non-transferable right to use the Services

Your right to use the Services is not transferable. Any password or right given to you to obtain information or documents from the site is not transferable. Ameya Life ™ may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties hereunder. This Terms of Use will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.

Fees

The Consumer agrees to pay an annual membership fee and consultation fee, pursuant to the schedule of memberships and fees set forth on the Ameya Life ™ website. As further consideration for the services, the Consumer agrees to provide certain current, complete and accurate information about him or her as required by the sign-up for services and maintain and update this information as needed, to keep it as current, complete and accurate as possible. By completing and submitting the sign-up form, the Consumer represents that the statements in his or her application are true and accurate. The Consumer agrees that any unpaid balance due hereunder shall attract interest at the rate of 24 % per annum and that costs of collection, including court costs and reasonable attorney fees shall be added as principal amounts to such balance. Ameya Life ™ reserves the right to modify its pricing structure at any time and implement the new price structure at any time prior to billing the Consumer for his or her initial payment or for future payments that are due pursuant to this Agreement.
The Consumer understands and agrees that all consultations cancelled with less than 12 hours notice will be charged the full consultation amount, said amount to be as set forth on the Ameya Life ™ website.

Ameya Life™ Calendar

The calendar as seen on the Ameya Life ™ website is based on Greenwich Mean Time (G.M.T.). If a Consumer is outside of the GMT time zone, it is that Consumer’s responsibility, at the time of scheduling and at the time of attendance of their consultation, to accommodate for this difference. Ameya Life™ will not refund or reschedule appointments based on an error made by the Consumer regarding this issue.

Chargeback / Refund Policy

Ameya Life ™ will not, under any circumstances, issue cash refunds or credits for early contract cancellation or refund payment for any consultation, once charged. If the Consumer has a question about charges made to your account, he or she should contact us immediately. If the charges were made in error, we will immediately credit the account or credit card account for the appropriate or corresponding amount. Ameya Life ™ has a zero-tolerance policy for chargebacks. Any Consumer who disputes a credit card payment that is found to be valid is subject to a fine, suspension and account termination subject to Ameya Life discretion. A minimum charge of Rs. 2500 per chargeback will be assessed for all accounts that receive a chargeback. Any chargeback fees, past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies.

Liability

Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, Ameya Life ™ liability hereunder (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 900 (Indian Rupees Nine hundred only).

Payment Policy

Our payment cycle runs every thirty (30) days

Jurisdiction

This Agreement constitutes the entire understanding of the parties, and is agreed to being entered into within the jurisdiction of Hyderabad,without giving effect to any choice of law rules or principles. This Agreement shall be governed and construed in accordance with the laws of Andhra Pradesh and no party shall object to removal or prosecution of any litigation to a state court within Hyderabad.Any cause of action or claim you may have with respect to ™ must be commenced within one (1) year after it arises, except to the extent such litigation is not enforceable. To the fullest extent permitted by law, each party to this Terms of Use waives its or his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to the Ameya Life ™ Services or website.
This Agreement shall be governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Hyderabad ,Andhrapradesh, India.

Waiver

Failure to exercise or delay in exercising any right hereunder, or failure to insist upon or enforce strict performance of any provision of this Terms of Use, shall not be considered waiver thereof, which can only be made by signed writing. No single waiver shall be considered a continuing or permanent waiver.

Severability

Our payment cycle runs every thirty (30) days

Payment Policy

The provisions of this Terms of Use are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such a provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.

Copyright and Ownership

Ameya Life ™ hereby grants you a limited, revocable, non-transferable and non-exclusive license limited solely to viewing or downloading a single copy of the material on the Ameya Life ™ web site and to use the Ameya Life ™ software to the extent necessary to use the Ameya Life ™ Services solely for your personal, non-commercial use. With the exception of your medical records, Ameya Life ™ retains all rights, titles and interests pertaining to Ameya Life ™, the Ameya Life ™ Services and any content, products, documentation, software or other materials on the Ameya Life ™ web site along with any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing. The information available through the Ameya Life ™ Services is the sole property of Ameya Life ™. You agree not to reproduce, retransmit, reassemble, reverse-engineer, distribute, disseminate, sell, publish, broadcast, or circulate the information owned by Ameya Life ™ received through the Ameya Life ™ Services to anyone, including but not limited to others in your organization. Use, reproduction, copying or redistribution of the Ameya Life ™ logos is strictly prohibited without written permission from Ameya Life ™. The content, organization, design, graphics and other matters related to the services are protected under applicable copyrights, trademarks and other proprietary rights. Ameya Life ™ shall retain all rights, title and interest in and to all of the information, content, data, designs, materials and copyrights, patent rights, trademark rights and other proprietary rights thereto provided by it pursuant to this Agreement, including but not limited to Consumers. Except as expressly provided herein, no other right or license with respect to any copyrights, patent rights, trademark rights or other proprietary rights are granted under this agreement. All rights not expressly granted hereunder by Ameya Life ™ are expressly reserved to Ameya Life ™ and its licensors and information and content providers.

Relationship of Parties

The parties hereto expressly understand and agree that Consumer is the Consumer. Neither party, nor its agents or employees, are the representatives of the other party, for any purpose and neither party has the power or authority as agent, employee or in any other capacity to represent, act for, bind or otherwise create or assume any obligation on behalf of the other party for any purpose whatsoever.

Compliance with Anti-Spamming Laws

Ameya Life ™ has zero-tolerance for unsolicited bulk email, unsolicited posting to news groups or other illegal activities. The Consumer shall not infringe upon the rights of others, distribute chain letters or unsolicited bulk electronic mail ("spamming"), propagate computer worms or viruses, use a false identity, attempt to gain unauthorized entry to any site or network, infringe copyrights, trademarks, or other intellectual property rights. The Consumer further agrees to comply with Indian export laws concerning the transmission of technical data and other regulated materials via the World Wide Web. The Consumer agrees to indemnify and hold Ameya Life ™ harmless for any and all acts found or suspected to be in violation hereof. The Consumer shall indemnify and hold MediAngels ™ harmless against and from losses, damages, costs, and reasonable attorneys' fees, if any, incurred in defending and/or resolving any suits brought against Ameya Life ™ or any of its employees, shareholders or officers, arising from any claims, by anyone arising out of an alleged violation of any anti-spamming rules, regulations, laws, statutes, and the like. The Consumer’s account will be terminated for any of the above infractions. By accepting this agreement you are holding Ameya Life ™ harmless for any and all of these actions and agree to the policies as so stated.

Termination and Survival

Ameya Life ™ may terminate Services at any time, without penalty and without notice, if the Consumer fails to comply with any of the terms of this Agreement or the intellectual property protections applicable to these Services. Ameya Life ™ may also seek legal prosecution of any violations of law or this Agreement and the Consumer agrees to personal jurisdiction by the Courts within the jurisdiction of Hyderabad . Upon notice of termination of Services by Ameya Life ™ to Consumer via contact e-mail to Consumer's Services account and contact e-mail account provided in Consumer's personal information, or voluntary termination of service by the Consumer, Ameya Life ™ has the right to delete all data, files, or other information that is stored in the Consumer's account for any reason. The Indemnification, Copyright, Jurisdiction, Warranty, Network Security, Compliance with Anti-Spamming Laws and Privacy terms and conditions stated herein shall survive termination of this Agreement.

Notice

Ameya Life ™ may provide notice to you- the Consumer, by e-mail to the e-mail address provided by you during registration, by a general notice on the Ameya Life ™ Web site, or by written communication delivered by mail or express courier to your address on record in the Ameya Life ™ account information. You may give notice to Ameya Life ™ at any time via electronic mail to info@ameyalife.com or by letter delivered by mail or courier marked to the Ameya Life, Sai Prathyusha Arcade,plot#1,H.No:7-133/123,SrihariNagar,Hyderabad -500018,Andhrapradesh ,India.

Entire Agreement

These Terms of Use, together with the privacy policy, informed consent, payment and refund policy at Ameya Life ™ web portal(www.ameyalife.com) , represent the complete agreement between you and Ameya Life ™ concerning the subject matter hereof, and it replaces all prior oral or written communications (if any) concerning such subject matter.

Privacy Policy

NOTICE OF PRIVACY PRACTICES FOR Ameya Life

Ameya Life™ respects the privacy of each and every person and is committed to protecting your personal and medical information. This notice describes how medical information about you may be used, how it may be disclosed and how you may access this information. This page will serve as a Notice of our privacy practices and a summary of your privacy rights

I. INTRODUCTION

These Terms of Use, together with the privacy policy, informed consent, payment and refund policy at Ameya Life ™ web portal(www.ameyalife.com) , represent the complete agreement between you and Ameya Life ™ concerning the subject matter hereof, and it replaces all prior oral or written communications (if any) concerning such subject matter.

II. INFORMATION THAT MAY BE COLLECTED

In order to use Ameya Life™, you are asked to create a user ID, enter an e-mail address and password, which we refer to as your Ameya Life™ ID or credentials. After you create your ID, you can use the same credentials to sign in to this service. This process will allow you to manage your profile and/or account; search physicians; submit documents (including previous scans and documents) and ask specific queries addressed to the chosen physicians.
The first time you sign in to Ameya Life™, you will be asked to create an account, also known as your profile. To create an account, you must provide personal information such as name, address, telephone number, date of birth, e-mail address, gender, and other pertinent data that will be used by your provider.
Ameya Life™ will use the e-mail address you provide when you create your account to send you an e-mail requesting an account validation. Your e-mail address may also be used by Ameya Life™ to send appointment reminders, changes in appointment schedules, messages from your physician, or health related programs as described in this privacy statement.
As any health care provider also creates and maintains a record of the care and the services you receive. Some examples of the information collected or created through this process are your history details, uploaded data and image files which complete your consultation record, video files associated with all consultations, electronic medical records that may be uploaded or created as a result of treatment, medical test results and prescription records.

III. HOW INFORMATION ABOUT YOU MAY BE USED BY Ameya Life

Ameya Life™ will use the information gathered primarily for medical treatment, as discussed in Section IV of this Privacy Notice. However, in other instances, non-personal information collected may be used for statistical analysis, improvement of services, and customization of web design, content layout and services.

IV. SECURITY CITERIA AT Ameya Life

Ameya Life™ is not only Strict rules and regulations compliant, but additionally utilizes the latest technologies to ensure security. Modules lock in who has access to what data and you make the choice of making your data available to Medical Experts TM. Ameya Life™ uses multiple layers of firewall security and different degrees of encryption for each customer's sensitive personal data, thus ensuring the highest level of security.

V. Privacy Rights

These Terms of Use, together with the privacy policy, informed consent, payment and refund policy at Ameya Life ™ web portal(www.ameyalife.com) , represent the complete agreement between you and Ameya Life ™ concerning the subject matter hereof, and it replaces all prior oral or written communications (if any) concerning such subject matter.

(a). Your Rights Concerning Your Medical Information

You have the right to view and get a copy of your medical information. This will be available on your account for a stipulated period of time and you retain access to the same for that period of time. Post the expiry of this period, Ameya Life™ may charge a fee for this service or to make these records available to you. You may change any medical information that you think is wrong or incomplete. You may have a list of certain disclosures we have made about you. You may specify your preferred mode of communication. You may ask for restrictions on the information that we share about you. If you think your privacy rights have been violated, you have the right to register a grievance and we will take corrective measures forthwith. You have the right to a paper copy of this Notice. We reserve the right to make changes to this Notice. We will post a current Notice whenever you utilize our services.

(b.) Our Pledge Regarding Medical Information

We value your privacy and will do our best to protect your medical information. We create a record of the care and services you receive through Ameya Life™. We need this record to give you complete and comprehensive care. We also need this record to comply with the law. This Notice applies to records we create for your care at Ameya Life™.
This Notice tells you about the ways that we may use and share your medical information. It also describes your rights.
We make sure that medical information that identifies you is kept private; you receive this Notice enlisting our legal duties and privacy practices concerning your medical information; and the terms of this Notice are brought to effect.

(c.) How We May Use and Share Your Medical Information

We may use and share your medical information as listed below. Not every possible use or disclosure will be listed. However, all of the ways we may use and share information are covered by one or more of these areas.
* For Treatment. We may use your medical information to give you medical care. We may share your medical information with doctors, nurses, technicians, students or other Ameya Life™ workers. For example, departments may share your medical information to plan your care – this may include case sheets, prescriptions, lab work, reports and x-rays. We may share parts of your medical information with people not at Ameya Life™, such as partner firms that provide you medicines as well as access to investigations, etc. This may also include referring physicians and home health care nurses who may be treating you, in the future.
* For Payment. We may use and share your medical information with others who help pay for your care, such as insurance firms.
* For Health Care Operations. We may use and share your medical information for our operations. These uses and disclosures help us run our programs and make sure our patients receive quality care. For example, we may use medical information to review our treatment and services. We may use medical information to measure the performance of our staff and the quality of their services. We may share medical information with doctors, nurses, technicians, students, and other health care workers for teaching purposes.

* Business Associates. We may contract with outside businesses to provide some services for us. For example, we may use the services of transcription, laboratories or collection agencies. Under such contracts, we may share your medical information with them to help them assist you better. These contracts require businesses to protect the medical information we share with them.
* Appointment Reminders. We may contact you to remind you about your appointment for medical care.
* Treatment Alternatives. We may use and share medical information to inform you about different types of treatment available to you. We may use and share medical information to informyou about other benefits and services related to your health.
* People Involved In Your Care. Unless you specify otherwise, we may share your medical information with a family member or friend who helps with your medical care. We may share your medical information with a group helping with disaster relief efforts. We do this so your family can be told about your location and condition. If you are not present or able to say no, we may use our judgment to decide if sharing your information is in your best interest.
* Research. In support of eHealth initiatives, we may use and share your medical information for research. We will only use and share information for research after obtaining your consent or if the used data does not expressly identify you in any way.
* As Required By Law. We will share your medical information when required. X
* To Prevent A Serious Threat To Health Or Safety. We may use and share your medical information to prevent a serious threat to your health and safety or that of others. We will only share your medical information with persons who can help prevent the threat.

(d.) How We May Use and Share Your Medical Information-Special Situations

* Public Health Risks. We may share your medical information for public health activities. We may do so as required by law. For example, we may share your medical information: to prevent or control disease, injury or disability; to report births and deaths; to report child abuse or neglect; to report reactions to medicines or problems with products; to tell you about product recalls; to tell you if you have been exposed to a disease or may be at risk for contacting or spreading a disease or condition; to notify concerned legal authorities if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only share this information when ordered or required by law. * Health Oversight Activities and Registries. We may share your medical information with government agencies that oversee health care. We may do so for activities approved by law such as audits, investigations, inspections and licensure surveys. The government uses these activities to monitor the health care system, outbreak of disease, government programs, compliance with civil rights laws, and patient outcomes. We may share medical information with government registries. * National Security. We may share your medical information with the proper officials for the purpose of national security.

(e.) Your Rights Regarding Medical Information About You:

You have the following rights regarding the medical information we maintain about you: * Right To Inspect and To Receive Copies. You have the right to view and receive copies of the medical information used to make decisions about your care. While this would be available in your Ameya Life™ consumer account for a pre-specified period of time, we may charge a fee for the costs of processing your request, post the expiry of this period.
* Right To Amend. If you think that medical information we have about you is wrong or incomplete, you have the right to change the record yourself by logging into your Ameya Life™ account or to ask for an amendment to your record. To ask for a change to your record, you must make your request in writing and submit it to customer service. Also, you must give a reason tosupport your request.
* We may say no to your request for an amendment to your record. We may do this if the request is not in writing or in absence of a valid reason to support the request. We may refuseyour request if you ask us to amend information that:
We did not create, unless the person or entity that created the information is no longer available to make the amendment; Is not part of the records used to make decisions about you; Is not part of the information which you are permitted to inspect and to receive a copy; Is accurate and complete. * Right To an Accounting of Disclosures. You have the right to receive a list of disclosures we made of your medical information. This list may not include all disclosures that we made. For example, this list will not include disclosures that we made for treatment, payment or health care operations. To obtain this list, you must submit a request in writing on the approved form. We will give the form to you upon request.
* Right To Request Restrictions. You have the right to ask for a restriction or limitation on the medical information we use or share for treatment, payment or health care operations. You also have the right to ask for a limit on the medical information we share with someone who is involved in your care or in the payment for your care. Such a person may be a family member or friend. Although we are not obliged to grant your request, we will fulfill your request unless the information is needed to provide you with emergency treatment. To ask for restrictions, you must make your request in writing on a form that you can obtain upon request. You must tell us: What information you want to limit, How you want us to limit the information, and To whom you want the limits to apply.
* Right To Request Confidential Communications. You have the right to ask us to communicate with you about medical matters in a certain way or at certain places. You must make your request in writing on a form that we will give you upon request. We will fulfill all reasonable requests.
* Right To a Paper Copy of This Notice. You may ask us to give you a copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.

VI. Revisions To This Notice

We may update this Notice to show any changes in our privacy practices. We reserve the right to make the updated Notice effective for medical information we already have about you. The updates will also stand effective for any information we receive in the future. We will post a copy of the current Notice in the places where you receive services.

VII. Complaints

If you think your privacy rights have been violated, you may file a complaint with legal@ameyalife.com

VIII. Other Uses of Medical Information

Other uses and disclosures of medical information not covered by this Notice, or by other laws that apply to us, will be made only with your written permission. If you give your permission to use or share your medical information, you may cancel that permission, in writing, at any time. If you cancel your permission, we will no longer use or share your medical information for the reasons covered in your written permission. We cannot reverse any disclosures we have already made with your permission. We are required to keep records of the care that we provided to you.

IX. Sharing of information

We do not sell or rent your personal information to third parties. We do not share your information with third parties for purposes other than that of providing you the services as mentioned in point V in this policy document.

X. Cookies

Cookies are text information files that your web browser places on your computer when you visit a website. Cookies assist in providing non-personal information from you as an online visitor. It can be used in the customization of your preferences when visiting our website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.

XI. Security on our Website

Secure interaction: When you interact on our web site, all of your information, including your credit card number and delivery address, is transmitted through the Internet using Secure Socket Layers (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information. Ameya Life also takes the following measures to protect your personal information online:
Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Ameya Life™ will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or E-mail messages).
Information: Since any order information you provide to us on our website will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through our website. The most recent versions of Safari, Netscape Navigator, Microsoft Internet Explorer and Firefox can support a secure connection and can be downloaded for free from their respective websites.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Ameya Life ™ cannot ensure or warrant the security of any information you transmit to us on our web site.
The Terms & conditions as recorded in the Terms of Use at the following URL [ Terms of Use ] shall be deemed to be a part hereof and incorporated herein by reference

XII. Merger or Bankruptcy

In the event of a merger with another company or Ameya Life entering bankruptcy or having a merger or an acquisition, this entire privacy policy will remain in force with regard to the customer’s proprietary information.

XIII. Children

Our Website is not designed for children, and we do not seek to collect any information from children including those under the age of 13.

XIV. Changes to this Privacy Policy

Protecting your privacy online is an evolving area, and our Website is constantly evolving to meet these demands. We therefore reserve the right to modify this Privacy Policy at any time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Informed Consent for Ameya Life Services

The administration of medicine through Ameya Life™ involves the use of electronic communications to enable the Ameya Life™ Medical Experts™ at different locations to share individual patient medical information, for the purpose of improving patient care. Medical Experts™ may include primary care practitioners, specialists, and/or subspecialists. The information may be used for diagnosis, therapy, follow-up and/or education, and may include any of the following now or in the future: • Patient medical records
• Medical images
• Live two-way audio and video
• Output data from medical devices and sound and video files
Electronic systems used will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.
Responsibility for the patient care should remain with the patient's local clinician, if you have one, as does the patient's medical record.

Expected Benefits:

Improved access to medical care by enabling a patient to remain in his/her local health care site (i.e. home) while the physician consults and obtains test results at distant/other sites.
More efficient medical evaluation and management.

Obtaining expertise of the top most specialist(s) in each super-specialized branch of medicine.

Possible Risks:

As with any medical procedure, there are potential risks associated with the use of medicine administered through the Ameya Life™ network. By using the Ameya Life service, you agree to abide by the Terms and Conditions posted at the Ameya Life Site, including particularly the Terms and Conditions and the risks described below. These risks include, but may not be limited to:
While Ameya Life is an honest attempt to provide access to the best possible medical information to the patient, the Ameya Life™ Medical Expert™ will not be examining you physically. This means that the service provided through Ameya Life™ is different from the diagnostic services typically decided by a physician. The Ameya Life™ Panel of Global Medical Experts™ providing this service will not have the benefit of information that would be obtained by examining you in person and observing your physical condition. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of your diagnosis. To reduce the risk of this limitation, Ameya Life™ strongly encourages you to be in touch with an on-ground physician and share the Ameya Life opinion with him/ her. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the entire risk of this limitation.
By requesting a medical opinion through Ameya Life, you acknowledge and agree that: * The diagnosis you receive may be limited and provisional; * The medical opinion is not intended to replace a face-to-face visit with a physician just yet; * The physician is reliant on information provided by you and hence any information demonstrated to have been falsified will immediately render the opinion and all details therein null and void; *In certain diseases & conditions, the physician may not have important information that is usually obtained through a physical examination and the absence of this information may affect the physician’s ability to diagnose your condition, disease or injury.
In some cases, the consultant may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;
In rare cases, the consultant may feel that the query may not be answerable without physically examining the patient and the consult may be refused forthwith.
Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment;
In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information;
In rare cases, a lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other judgment errors.
By checking the box associated with "Informed Consent", You acknowledge that you understand and agree with the following:
I understand that the laws that protect privacy and the confidentiality of medical information also apply to Ameya Life™, and that no information obtained in the use of medicine through Ameya Life™, which identifies me, will be disclosed to researchers or other entities without my consent.
I understand that I have the right to withhold or withdraw my consent to the use of telemedicine in the course of my care at any time, without affecting my right to future care or treatment.
I understand the alternatives to a Ameya Life™ consultation and in choosing to participate in a Ameya Life™ consultation, I understand that some parts of the exam involving physical tests may be conducted by individuals at my location, or at a testing facility, at the direction of the consulting health care provider.
I understand that the consultation through Ameya Life™ may involve electronic communication of my personal medical information to other medical practitioners who may be located in other areas, including out of state.
I understand that I may expect the anticipated benefits from the use of the Ameya Life™ telehealth unit in my care, but that no results can be guaranteed or assured.
I understand that my healthcare information may be shared with other individuals for scheduling and billing purposes. Others may also be present during the consultation other than my health care provider and consulting health care provider in order to operate the equipment. The above mentioned people will all maintain confidentiality of the information obtained. I further understand that I will be informed of their presence in the consultation and thus will have the right to request the following: (1) omit specific details of my medical history/physical examination that are personally sensitive to me; and/or (2) terminate the consultation at any time.

Patient Consent To The Use of Ameya Life

I have read and understand the information provided above regarding Ameya Life™, have discussed it with my physician or such assistants as may be designated, and all of my questions have been answered to my satisfaction.
I have read this document carefully, and understand the risks and benefits of the web-conferencing, teleconferencing and/or the video-conferencing consultation and have had my questions regarding the procedure explained and I hereby give my informed consent to participate in a Ameya Life™ consult under the terms described herein.
By engaging the Ameya Life™ services, I acknowledge and agree to assume the risk of the above mentioned limitations pursuant to the use of MediAngels™. I further understand and agree that no warranty or guarantee has been made to me concerning any particular diagnosis, result, treatment or cure of my condition.
By checking the Box containing "INFORMED CONSENT FOR Ameya Life™ SERVICES" I hereby state that I have read, understood, and agree to the terms of this document.
I have read and understand the terms & conditions as recorded in the Terms of Use at the following URL [ Terms of Use ] shall be deemed to be a part hereof and incorporated herein by reference.

VIII. Other Uses of Medical Information

Other uses and disclosures of medical information not covered by this Notice, or by other laws that apply to us, will be made only with your written permission. If you give your permission to use or share your medical information, you may cancel that permission, in writing, at any time. If you cancel your permission, we will no longer use or share your medical information for the reasons covered in your written permission. We cannot reverse any disclosures we have already made with your permission. We are required to keep records of the care that we provided to you.

© 2016 Ameya Life . All rights reserved | Design by Sapio solutions Pvt Ltd